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Vol. 13 No. 2 (2023)
Julio-Diciembre

Articles

Job specification from the stakeholders’ perspective: the security guard’s case

https://doi.org/10.19053/20278306.v13.n2.2023.16833

Published 2023-08-15

  • Orlando Enrique Contreras-Pacheco
    • ,
  • Juan Felipe Reyes-Rodríguez
    • ,
  • Hugo Ernesto Martínez-Ardila

Orlando Enrique Contreras-Pacheco
Universidad Industrial de Santander, Bucaramanga, Colombia

Juan Felipe Reyes-Rodríguez
Universidad Industrial de Santander, Bucaramanga, Colombia

Hugo Ernesto Martínez-Ardila
Universidad Industrial de Santander, Bucaramanga, Colombia

Abstract

Starting from the identification of necessary requirements for a position, the purpose of this study is to propose the design of the generic job specification of a security guard. To do this, a qualitative research of a deductive nature is designed, based on data collection through semi-structured interviews. The field work is carried out on 22 representatives of the interested parties of security guard work in the northeast of Colombia. Subsequently, through a direct approach content analysis, a structured approach to the respective profile is obtained. The study finds that the requirements of the security guard job transcend the basic knowledge and skills in regulations, attention and handling of weapons, since it is essential to have a tendency towards a scrupulous personality, in addition to requiring a series of specific emotional aptitudes to perform appropriately the respective work.

Keywords

job specification;, human resources management;, stakeholders;, security guard

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Author Biography

Orlando Enrique Contreras-Pacheco

Ingeniero Industrial, Ph.D. in Management

Juan Felipe Reyes-Rodríguez

Ingeniero Industrial, Ph.D. in Management

Hugo Ernesto Martínez-Ardila

Ingeniero Electrónico, Doctor en Ingeniería

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