Recomendaciones para contratar servicios en la ‘nube’

Beimar Alberto León-Velandia; Mario Armando Rosero-Muñoz

doi:10.19053/01211129.2794

Vol. 23 No. 37 (2014)

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Recomendaciones para contratar servicios en la ‘nube’

https://doi.org/10.19053/01211129.2794

Published 2014-07-06

Beimar Alberto León-Velandia
Mario Armando Rosero-Muñoz

Beimar Alberto León-Velandia
Universidad Nacional de Colombia

Mario Armando Rosero-Muñoz
Universidad Nacional de Colombia

How to Cite

León-Velandia, B. A., & Rosero-Muñoz, M. A. (2014). Recomendaciones para contratar servicios en la ‘nube’. Revista Facultad de Ingeniería, 23(37), 93–108. https://doi.org/10.19053/01211129.2794

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Abstract

La Computación en la Nube, nueva tecnología que ha permitido desplegar un mercado de servicios de computación por demanda, ha adquirido gran popularidad, lo que ha llevado a que muchos directivos de empresas y departamentos de tecnología deseen adquirir soluciones basadas en ella, a pesar de que aún no tienen claro cómo deberían contratarlas. La metodología y las recomendaciones detalladas en este documento se basan principalmente en las mejores prácticas de ITIL v3, TMF (eTOM) y de definición de Acuerdos de Nivel de Servicio (ANS), teniendo en cuenta criterios como continuidad, disponibilidad, calidad y seguridad del servicio, entre otros. Los resultados obtenidos al usar el CTP (Costo Total de Propiedad) como herramienta financiera para la toma de decisiones en proyectos de tecnología dio como resultado un claro beneficio económico al optar por la computación en la nube.

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