Quality of the bicycle transportation service in small and intermediate cities in Colombia

Calidad del servicio de transporte en bicicleta en ciudades pequeñas e intermedias de Colombia

Main Article Content

Eduardo Alfonso Pacheco-García, M.Sc.
Alba Yajaira Sánchez-Delgado, M.Sc.

Abstract

Nowadays, the bicycle, as a means of mobility, is the most eco-friendly vehicle; however, and despite its many benefits, its use at a global scale is quite low. This study aimed to discover the reasons for the low use of bicycles as means of transportation in Colombian, by formulating a method to analyze the service quality of the Bicycle Transportation System (BTS) in small and intermediate cities of the country. Measurement techniques used in the Social Sciences allowed us to study the perception that the user has of the BTS, to identify the most representative attributes of the system and their respective variables, as well as to qualify and quantify them. Applying the method to a case city allowed elucidating the deficiencies perceived by the BTS users, as well as evaluating variables quantitative and qualitatively to obtain a level of service that measures the user acceptance rate of the BTS. The results derived from this method make possible to manage operational actions that improve efficiency in bicycle mobility, with its corresponding economic, environmental and social benefits, to ultimately improve the quality of life of its users. The method and the recommended techniques can be applied to small and intermediate cities, allowing the necessary adjustments for any other type of city.

Keywords:

Downloads

Download data is not yet available.

Article Details

References (SEE)

[1] M. Jordi-Sánchez, “Estudio de percepciones sobre la salud en usuarios de la bicicleta como medio de transporte,” Salud Colectiva, vol. 13(2), pp. 307-320, Jul. 2017. DOI: https://doi.org/10.18294/sc.2017.1164.

[2] M. Orihuel, “Plan Global para la consolidación de la bicicleta como medio de transporte en la UAM,” Grade Thesis, Facultad de Ciencias, Universidad Autónoma de Madrid (UAM), Madrid-España, 2007. Available in: https://studylib.es/doc/8368894/.

[3] J. Pucher, J. Dill, and S. Handy, “Infraestructure, programs and policies to increase bicycling: An international review,” Preventive Medicine, vol. 50, pp. S106-S125, Jan. 2010. DOI: https://doi.org/10.1016/j.ypmed.2009.07.028.

[4] J. Pucher, and R. Buehler, “Making cycling irresistible: lessons from the Netherlands, Denmark and Germany,” Transport Reviews, vol. 28(4), pp. 495-528, Jul. 2008. DOI: https://doi.org/10.180/1441640701806612.

[5] J. Pucher, and R. Buehler, City Cycling, Ed. MIT Press, 2012.

[6] Observatorio Nacional de Seguridad Vial, Histórico de muertos por accidentes viales años 2012-2017. Available in: https://ansv.gov.co/observatorio/?op=Contenidos&sec=63.

[7] E. J. Duque, “Revisión del concepto de calidad del servicio y sus modelos de medición,” Innovar, vol. 15(25), pp. 64-80, 2005.

[8] C. Grönross. Service Management and Marketing: Managing the Moment of Truth in Service Competition, USA: Lexington Books, 1990.

[9] L. E. Palacios, Principios esenciales para realizar proyectos: Un enfoque latino, Caracas: Universidad Católica Andrés Bello, Venezuela, 2000.

[10] P. Priony, and D. A. Hesher, “Measuring Service Quality in Scheduled Bus Services”, Journal of Public Transportation, vol. 3(2), p. 24, Jan. 2000.

[11] A. Parasuraman, V. A. Zeithaml, and L. L. Berry, “A conceptual model of service quality and its implications for future research,” Journal of Marketing, vol. 49 (4), pp.41-50, 1985. DOI: https://doi.org/10.2307/1251430.

[12] B. Edvardsson, “Causes of customer dissatisfaction-studies of public transport by the critical-incident method”, Journal of Service Theory and Practice, vol. 8(3), pp. 189-197, Jun. 1998.

[13] D. Horton, P. Rosen, and P. Cox, Cycling and Society, London and New York: Ed. Routledge Taylor & Francis Group, 2016.

[14] D. E. Dueñas, “Calidad del Servicio de Transporte Público en Autobuses en ciudades pequeñas e intermedias en el ámbito latinoamericano”, Doctoral Thesis, Universidad Politécnica de Valencia, Valencia-España, 2000.

Citado por: