Analisis de la satisfacion de los usuarios en la programacion de procedimientos quirugicos en una IPS de I nivel de Fusagasuga: Analysis of user satisfaction, related to the scheduling of the surgical procedure in a level I IPS in the city of Fusagasugá

Abstract

Introduction: "The Mandatory System of Quality Assurance in Health, (SOGS), as an integral part of the General System of Health Security, (SGSSS) and contemplates a care with a minimum of attributes, regardless of the type of link".

Quality is related to the perceptions of each individual about the health service received within standards in which the needs and expectations of the user and the system directly influence this definition.

The failures detected and that affect some of the attributes of quality, manifest themselves in multiple ways: ineffective and inefficient services; limited access to services; increased costs; medical complaints; dissatisfaction of users and professionals; impact on the credibility of services, and most onerous, in human losses.

The measurement of user satisfaction is a mechanism that allows the different actors of the SGSSS, but directly to the institutions providing health services, to implement improvement plans that allow them to adjust the deficit processes and thus achieve high quality standards.

The satisfaction of the user in the process of scheduling surgery on an outpatient basis, for the case at hand, allows the institution to adjust processes with the sole purpose of mitigating risks by reducing the occurrence of adverse events and complications, which allow excellence in the provision of services and therefore have satisfied users.