La especificación del trabajo desde la perspectiva de sus partes interesadas: el caso del guardia de seguridad
Resumen
Partiendo de la identificación de requerimientos necesarios para un cargo, el presente estudio tiene por objeto proponer el diseño de especificación del trabajo genérico de un guardia de seguridad. Para ello, se diseña una investigación cualitativa de naturaleza deductiva, basada en la recolección de datos a través de entrevistas semi-estructuradas. El trabajo de campo se lleva a cabo sobre 22 representantes de las partes interesadas del trabajo de guardia de seguridad en el nor-oriente de Colombia. Posteriormente, mediante un análisis de contenido de aproximación directa, se obtiene un planteamiento estructurado del perfil respectivo. El estudio encuentra que los requerimientos del trabajo de guardia de seguridad trascienden los conocimientos y habilidades básicas en normativa, atención y manejo de armas, ya que resulta primordial poseer una tendencia hacia una personalidad escrupulosa, además de requerir una serie de aptitudes emocionales específicas para ejercer adecuadamente el trabajo respectivo.
Palabras clave
especificación del trabajo;, gerencia de los recursos humanos;, partes interesadas;, guardia de seguridad
Biografía del autor/a
Orlando Enrique Contreras-Pacheco
Ingeniero Industrial, Ph.D. in Management
Juan Felipe Reyes-Rodríguez
Ingeniero Industrial, Ph.D. in Management
Hugo Ernesto Martínez-Ardila
Ingeniero Electrónico, Doctor en Ingeniería
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